Business Unit Analytics Liaison in Des Moines, IA at TMC Transportation

Date Posted: 9/13/2022

Job Snapshot

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  • Job Type:
  • Experience:
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Job Description

TMC Transportation is one of the nation's largest privately-held flatbed carriers. We strive to provide the highest quality customer service in the industry. If you're seeking a career at a dynamic company built on integrity, innovation and respect for all employees, then join us! At TMC, we're committed to excellence in everything we do.


TMC Offers:

  • Competitive Salary
  • Growth opportunities
  • Comprehensive Benefit Package, including medical, dental, vision and prescription
  • 401(k) Plan
  • Employee Ownership - ESOP!
  • Paid Vacation
  • Life insurance
  • Short term and long term disability
  • casual dress

Primary Function:

This person will serve as a liaison for internal business partners to maximize freight opportunities. They will be responsible for interdepartmental freight acceptance processes between Customer Service, Operations and Logistics. Driving to achieve maximum profitability and growth in support of TMC goals and objectives.

Position can be located out of any terminal or branch office.


DUTIES AND RESPONSIBILITIES include the following:


  • Develop new, as well as strengthen current relationships with partnering business units (Customer Service, Logistics, Sales and Operations) to increase collaboration efforts that will enable TMC to maximize excess loads and minimize load turndowns.
  • Responsible balancing undersold/oversold situations, by continually reviewing the load-to-truck balance and deciding to accept or decline loads based on capacity, service parameters, rates, truck utilization and commitments
  • Proactively identify needs of each business unit and internally cross-market respective needs and capabilities; internally promote brokerage and asset capabilities; coordinate with Sales and Network Planning to achieve goals for those business partners (ex., 5 loads/wk. from Philadelphia to Chicago at $175 each)
  • Responsible for developing and management of KPIs (e.g., margin, rate per mile, $s/per load) and service reporting (e.g., load count and acceptance increases/decreases).
  • Convert transactional business to long term business by actively measuring service levels (scorecard).
  • Develop and implement strategies that will improve weekend truck capacity for available loads.
  • Monitor work performance and addressing any issues, assist VP in assigning work flow, network needs and approving work schedule changes and time off.
  • Communicate the market conditions about supply and demand of capacity and lane rates
  • Monitor all rates and shipping lanes for transportation providers to ensure the best possible rate in the marketplace.
  • Resolve issues about freight and deliveries between the transportation provider, customers and sales reps and manage performance metrics
  • Identify new and/or reoccurring issues/problems and implement solutions
  • Communicate new sales opportunities and innovative service ideas to appropriate departments
  • Surface and prioritize all current and future projects
  • Create and implement policies and procedures; ensure adherence to policy and procedure
  • Conduct daily/weekly/monthly team meetings; provide feedback to staff to ensure maximum productivity
  • Monitor staff performance addressing issues to positively impact results and profitability; set goals for staff and schedule staff to meet customer demand and maximize productivity
  • May travel to a customer or business site for business related meetings or entertainment purposes
  • Work with Asset Management ; trailer utilization and tractor utilization by controlling dwell time
  • Support sales department by coordinating new business start-ups and developing existing customers by providing a required level of customers by meeting or exceeding company requirements.
  • Update appropriate sales personnel concerning any changes in customer requirements or freight characteristics and market conditions.
  • Monitor a variety of daily reports including 7-Day Trailer report, Terminal Transfer report, Metrics report, Intranet Balances report, In transit Delay (i.e. Dwell Report), Match Compliance and CSR Order Entry Audit.

Job Requirements


  • Bachelor degree in business or transportation field, or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.



  • Minimum of 5 years in customer service, freight planning or brokerage within the transportation industry required.
  • Minimum of 3 years of leadership experience required.
  • 2+ years of managerial experience
  • Extensive industry knowledge including, operations and market awareness



  • Proficient interpersonal and communication (verbal and written) skills required; ability to exchange information effectively and tactfully, strong diplomacy skills to guide, influence and convince others (colleagues / customers), interactive listening in order to negotiate with others, often at a senior level.
  • Advanced computer skills required; experience with Microsoft Office (specifically Excel), Internet and applicable company specific applications.
  • Good judgment and problem solving skills; able to create nontraditional solutions; entrepreneurial spirit.
  • Proven management skills including, team building, leadership and communication.
  • Excellent written and verbal communication skills
  • Experience working in a deadline driven environment preferred
  • Entrepreneurial Spirit
  • Ability to multitask.
  • Detail oriented.