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Road Repair Coordinator in Des Moines, IA at TMC Transportation

Date Posted: 11/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/26/2018

Job Description

TMC Transportation is one of the nation's largest privately-held flatbed carriers. We strive to provide the highest quality customer service in the industry. If you're seeking a career at a dynamic company built on integrity, innovation and respect for all employees, then join us! At TMC, we're committed to excellence in everything we do.

TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP!

TMC Transportation has an immediate opening for an Road Repair Coordinator working out of our corporate office in Des Moines, IA.

PRIMARY FUNCTION:

Direct and control the drivers with other company employees, and service providers in establishing the diagnosis and repair of road breakdowns of company equipment.   If necessary, the reassignment of freight movement to other available company equipment.  

DUTIES AND RESPONSIBILITIES include the following:

  • Responds to calls and satellite messages from drivers notifying of a service problem or road breakdown or road emergency.
  • Manages driver inquiries and problems as they relate to break down time.
  • Prioritizes and schedules repairs according to urgency.  Approves and authorizes repairs and negotiates repair cost payments.   
  • Analyzes all known information on specific break downs and formulates a repair plan which includes either a repair on the road or at the nearest TMC facility.
  • Establishes appropriate service providers. Contacts service providers to verify location, type of service provided, service hours, parts and service availability, and costs.
  • Direct and informs drivers of type of repair needed and location of service provider.
  • Communicate effectively with drivers, vendors, Fleet Managers, and other internal personnel regarding company policies, delay & break down updates, and possible complaints.
  • Responsible for entering and updating all breakdown notes and related data into computer database and company intranet.
  • Responsible for records of breakdowns, repairs, costs, and any other applicable information about service providers.
  • Utilize web-based technology to locate repair facilities.
  • Evaluates invoices for appropriateness of all charges and issue payment to vendors.
  • Verify maintenance records pertaining to unit repair history.
  • Promote safety throughout all areas of operations.
  • Ensure the awareness of and enforce company policies.
  • Participate in total quality management and process improvement teams.
  • Other duties as assigned.

Job Requirements

MINIMUM QUALIFICATIONS/EXPERIENCE:

  • High School degree and/or equivalent related experience required.
  • Strong knowledge of Microsoft Office (Word and Excel) products.
  • Ability to lead, manage and direct in a fast paced work environment. 
  • Must be able to plan and organize, pay attention to detail, posses problem-solving skills and multi-task.
  • Excellent oral and written communication skills.
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively to vendors, drivers, and other internal personnel.
  • Possess courteous, yet assertive telephone personality.