Detention Specialist in Des Moines, IA at TMC Transportation

Date Posted: 11/13/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/13/2020

Job Description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

 TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP!

 

TMC Transportation has an immediate full-time opening for a Detention Specialist working out of our office in Des Moines, Iowa.

 

PRIMARY FUNCTION:

The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight.

 

DUTIES AND RESPONSIBILITIES:

  • Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
  • Fulfill all customer requirements related to detention
  • Assist with departmental tasks as assigned
  • Maintain compliance with all company policies and procedures
  • Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc)

Job Requirements

 MINIMUM QUALIFICATIONS/EXPERIENCE:

  • High School diploma required, related experience or college a plus
  • Ability to function in a fast-paced work environment and tolerate stress
  • Excellent interpersonal skills
  • Possess a courteous yet assertive telephone personality
  • Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill
  • Strong customer service skills
  • Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)

 

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

  • Must be able to sit and use a telephone and computer simultaneously for extended periods of time
  • Must be able to speak and hear clearly in a high volume telephone environment