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Dedicated Backhaul Coordinator in Des Moines, IA at TMC Transportation

Date Posted: 1/2/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/2/2019

Job Description

TMC Transportation is one of the nation's largest privately-held flatbed carriers. We strive to provide the highest quality customer service in the industry. If you're seeking a career at a dynamic company built on integrity,

innovation and respect for all employees, then join us! At TMC, we're committed to excellence in everything we do.

 

TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP!

 

TMC Transportation has an immediate opening for a Dedicated Backhaul Specialist working out of our corporate office in Des Moines, IA.

 

PRIMARY FUNCTION: 

 

The primary function of this position is to utilize coaching and leadership skills to manage dedicated drivers and increase backhaul utilization to support the fleet.  These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

 

DUTIES AND RESPONSIBILITIES include the following:

  • Review driver check calls to determine driver location and estimated delivery times.
  • Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
  • Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
  • Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.
  • Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.
  • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
  • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
  • Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.
  • Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments.
  • Ensure the awareness of and enforce company policies.
  • Maintain records pertaining to driver performance and productivity.
  • Increase backhaul opportunities through building relationship with brokers, and internal customers.
  • Provide reporting (KPI) to the customer weekly.
  • Other duties may be assigned.

 

 

Job Requirements

MINIMUM QUALIFICATIONS/EXPERIENCE:

  • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
  • Fluent in computer applications and keyboard proficiency.
  • Ability to function in a fast-paced work environment and tolerate stress.
  • Ability to plan and organize, attention to detail, problem-solving skills.
  • Excellent interpersonal skills, including good listening skills.
  • Possess courteous, yet assertive telephone personality