Customer Service Representative in Des Moines, IA at TMC Transportation

Date Posted: 11/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/6/2019

Job Description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

 TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP!

 

TMC Transportation has an immediate full-time opening for a Customer Service Representative working out of our office in Des Moines, Iowa.

 

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

 

DUTIES AND RESPONSIBILITIES:

  • Develop and maintain relationships with customers
  • Obtain and upkeep driver and company productivity goals are being met
  • Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
  • Ability to maintain assigned territory of customers
  • Maintain and log pre-booked freight that cannot be immediately assigned
  • Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
  • Research and resolve customer inquiries and problem
  • Effectively communicate with customers, sales, fleet managers, and other internal personnel
  • Participate in total quality management and process improvement teams
  • Utilize web-based technology to gather and track operation data
  • Enter customer data and shipping instructions into a computer database

Job Requirements

MINIMUM QUALIFICATIONS/EXPERIENCE:

  • Four-year degree, preferably in Transportation and Logistics and/or relevant experience
  • Fluent in keyboard proficiency and 10-key
  • Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
  • Strong customer solicitation skills
  • Excellent interpersonal skills
  • Ability to function in a fast-paced work environment and tolerate stress
  • Ability to write routine reports and correspondence

 

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

  • Must be able to sit and use a telephone and computer simultaneously for extended periods of time
  • Must be able to speak and hear clearly in a high volume telephone environment