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Job Requirements of Customer Service Assistant:
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School Diploma required
- Ability to use Microsoft Office product efficiently and effectively
- Fluent keyboard proficiency and 10-key
- Excellent interpersonal skills
- Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
- Possess courteous, yet assertive telephone personality
- Ability to function in a fast-paced work environment and tolerate stress
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment
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Customer Service Assistant
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
TMC Transportation has an immediate full-time opening for a Customer Service Assistant working out of our office in Des Moines, Iowa.
PRIMARY FUNCTION:
The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.
DUTIES AND RESPONSIBILITIES:
- Prove back-up assistance to the Customer Service Representative for load entry
- Maintain various management reports on a periodic basis
- Perform all necessary pre-calls, which are include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a time and accurate manner; and sending information the drivers if the load has already been dispatched
- Provide information to customers inquiries and redirect if necessary
- Other duties as assigned
Job Requirements:
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School Diploma required
- Ability to use Microsoft Office product efficiently and effectively
- Fluent keyboard proficiency and 10-key
- Excellent interpersonal skills
- Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
- Possess courteous, yet assertive telephone personality
- Ability to function in a fast-paced work environment and tolerate stress
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment