Dedicated Customer Service Assistant
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
- Generous Vacation
TMC Transportation has an immediate full-time opening for a Dedicated Customer Service Assistant working out of our office in Joplin, MO.
PRIMARY FUNCTION:
Employee will provide administrative support to the Dedicated Operations Department.
DUTIES AND RESPONSIBILITIES:
- Answering customer phone calls
- Tracking loads
- Building loads
- Assisting with customer websites and updating pertinent information
- Daily lot checks and verifying equipment
- Collect paperwork from vendors, drivers, and customers
- Other duties as assigned
Job Requirements:
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School diploma with at least one year of related administrative work experience
- Previous experience in the transportation industry preferred
- Strong knowledge of Microsoft Office (Word and Excel) products.
- Ability to function in a fast-paced work environment and tolerate stress
- Ability to plan and organize, attention to detail, problem-solving skills.
- Excellent oral and written communication skills.
- Possess courteous, yet assertive telephone personality.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
The physical requirements and work environment described are representative of those present while performing the essential functions of this job.
- Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
- Must be able to speak and hear clearly in a high volume telephone environment.
