Logistics Coordinator

TMC Transportation is one of the nation's largest privately-held flatbed carriers. We strive to provide the highest quality customer service in the industry. If you're seeking a career at a dynamic company built on integrity, innovation and respect for all employees, then join us! At TMC, we're committed to excellence in everything we do.

TMC Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) Plan
• Employee Ownership - ESOP!
• Generous Vacation

TMC Transportation has an immediate opening for a Logistics Coordinator working out of our office in Des Moines, IA.

PRIMARY FUNCTION:

The Logistics Coordinator / Track and Trace Specialist will be responsible for monitoring the movement of shipments, ensuring timely delivery, and resolving any issues or delays that may arise in transit. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Monitor the movement of shipments throughout the life cycle, including loading, transit, and delivery.
• Track shipments using various software systems and tools, ensuring accurate and up-to-date information at all times.
• Communicate with carriers and drivers to obtain status updates and address any issues or delays.
• Proactively identify potential problems or disruptions in transit and take appropriate action to notify stakeholders and mitigate risks.
• Collaborate with internal teams, including carrier sales and customer sales, to ensure seamless coordination and customer satisfaction.
• Provide timely and accurate updates to stakeholders regarding the status of their shipments and estimated times of arrival.
• Document and report any incidents, discrepancies, or non-compliance issues related to shipment tracking and tracing.
• Continuously evaluate and improve tracking processes and procedures to enhance efficiency and accuracy.

Expectations:

• Maintain the DX tracking queue keeping all shipment statuses current.
• Maintain the DX tracking queue by documenting a minimum of two tracking updates per shipment per day, once in the AM and once in the PM, with updated location, ETA, and next call back date/time.
• Create and work a modified tracking SOP for designated at risk and high-profile shipments as needed.
• Work a modified tracking SOP by customer where appropriate and approved by management.
• Monitor the track and track Outlook inbox and provide timely updates on stakeholder enquiries with 15 minutes of receipt.
• Collect and submit PODs for shipments at time of completion.
• Collect and submit missing paperwork for completed shipments.

Job Requirements: