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Job Requirements of Detention Specialist:
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School diploma required, related experience or college a plus
- Ability to function in a fast-paced work environment and tolerate stress
- Excellent interpersonal skills
- Possess a courteous yet assertive telephone personality
- Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill
- Strong customer service skills
- Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment
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Detention Specialist
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
TMC Transportation has an immediate full-time opening for a Detention Specialist working out of our office in Des Moines, Iowa.
PRIMARY FUNCTION:
The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight.
DUTIES AND RESPONSIBILITIES:
- Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
- Fulfill all customer requirements related to detention
- Assist with departmental tasks as assigned
- Maintain compliance with all company policies and procedures
- Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc)
Job Requirements:
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School diploma required, related experience or college a plus
- Ability to function in a fast-paced work environment and tolerate stress
- Excellent interpersonal skills
- Possess a courteous yet assertive telephone personality
- Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill
- Strong customer service skills
- Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment