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TMC Transportation Careers

Customer Service Assistant in Des Moines, IA at TMC Transportation

Date Posted: 5/2/2024

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Des Moines, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/2/2024

Job Description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

 TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP!

TMC Transportation has an immediate full-time opening for a Customer Service Assistant working out of our office in Des Moines, Iowa.

PRIMARY FUNCTION:

The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.

DUTIES AND RESPONSIBILITIES:

  • Prove back-up assistance to the Customer Service Representative for load entry
  • Maintain various management reports on a periodic basis
  • Perform all necessary pre-calls, which are include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a time and accurate manner; and sending information the drivers if the load has already been dispatched
  • Provide information to customers inquiries and redirect if necessary
  • Other duties as assigned

Job Requirements

 MINIMUM QUALIFICATIONS/EXPERIENCE:

  • High School Diploma required
  • Ability to use Microsoft Office product efficiently and effectively
  • Fluent keyboard proficiency and 10-key
  • Excellent interpersonal skills
  • Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
  • Possess courteous, yet assertive telephone personality
  • Ability to function in a fast-paced work environment and tolerate stress

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

  • Must be able to sit and use a telephone and computer simultaneously for extended periods of time
  • Must be able to speak and hear clearly in a high volume telephone environment